Preamble

We highly value the relationship we maintain with our customers, as well as our commitment to transparency and honesty in our operations. In this regard, we would like to share our privacy policy with you. This initiative aims to inform you about the data we collect, how we use it, to whom we may disclose it, and how you can access, modify, or delete it from our systems.

All personal information you provide to us is treated confidentially, in strict compliance with the principles outlined in these Terms of Use. It is securely stored on our servers, and we are committed to complying with data protection and consumer laws.

Article 1 – Website Access

These Terms of Use are always accessible on the website and take precedence over any other version or conflicting document (except for the General Terms and Conditions of Sale).

Since we regularly update our website, its content may be modified at any time. In certain circumstances, we reserve the right to suspend access to the website or even close it indefinitely. However, we have no obligation to update the website, and we cannot be held responsible if some information becomes outdated.

By using our website, you unconditionally accept the Terms of Use outlined herein.

Article 2 – Account Creation

To make purchases on our website, each user must create an account by providing the necessary information via the electronic registration form.

The user certifies that the personal data provided during registration is complete, accurate, and allows for precise identification. Any false or defamatory personal data may result in account closure and order cancellation, at our discretion.

When creating an account, the user selects a username and password, which they agree to keep confidential.

Users can access their accounts at any time using their login credentials (unless the website is unavailable for various reasons). However, we reserve the right to restrict, suspend, or terminate user accounts that violate our Terms of Use or General Terms and Conditions of Sale, or compromise the security of transactions or other users.

The user is responsible for all activities performed on our website using their credentials. Any order placed via a user’s account will be considered binding on that user.

Article 3 – Intellectual Property

1. Website Content

The presentation and content of the website, including but not limited to brands, names, images, logos, texts, videos, domain names, and Renala’s products, as well as the software and programs used to develop the website (the “Elements”), are considered distinctive signs or works protected by intellectual property laws.

Renala owns or holds the necessary intellectual property rights to use the website and each of its elements.

2. Use of Website Content (For Non-Commercial Purposes)

Access to the website does not grant users any intellectual property rights over the website’s content.

Any reproduction, modification, transmission, publication, adaptation, or exploitation of all or part of the website without prior written authorization from Renala is strictly prohibited.

The website may contain hyperlinks to other internet sites to facilitate user navigation. However, Renala has no legal or contractual obligation to verify the content of these external sites. The collected data on these sites is not communicated to Renala, which is not responsible for their processing.

3. Creating Links to Our Website

Users are allowed to insert hyperlinks to any part of the website, provided they comply with applicable laws and do not damage the website’s reputation or derive undue benefits from it. However, Renala reserves the right to withdraw this authorization at any time, for any reason.

4. Other Uses

Unauthorized practices, such as Scraping, Framing (embedding Renala’s trademarks, logos, or any other information from the website), any form of unauthorized reproduction, are strictly prohibited.

Any unauthorized use of all or part of the website may result in legal action, including intellectual property infringement lawsuits.

5. Misuse of the Website

Any misuse of our Website, including the introduction of viruses or malicious software, is strictly prohibited.

Attempting to gain unauthorized access to our Website, servers, computers, or associated databases is forbidden. Denial-of-service (DoS) attacks are also prohibited.

Any violation will be reported to the relevant authorities, and your identity may be disclosed if necessary.

In the event of a violation, we reserve the right to suspend or permanently terminate your user account, either temporarily or permanently.

We disclaim all liability for any loss or damage caused by cyberattacks, viruses, or other harmful elements resulting from the use of our Website or the downloading of content from our Website or linked sites.

6. Sanctions

Failure to comply with the provisions mentioned above, including the misuse of content, may result in the deletion of your user account and restricted access to our Website (either temporarily or permanently). Upon our request, you will also be required to return or destroy any copies (paper or digital) you may have made.

We also reserve the right to seek damages and compensation.

Article 4 – Privacy Policy

1. Information Collection

When browsing our website, we may collect various types of data, including:

• During account creation or order placement : Name, contact details (address, email, phone number), and payment details.
• During order processing: Shipping addresses, account credentials, purchase history, and website interactions.
• For newsletter subscriptions or inquiries: Name, contact details, age, interests, and product preferences.
• During website visits: Internet location, country, area code, pages visited, and search history.

2. Use of Collected Data

The personal data of the customer collected and stored by Renala as part of any order has one purpose: the execution of Renala product orders, the management of customer information requests, and the sending of informational emails about the products to the customer.

You can unsubscribe from our emails at any time by following the instructions at the bottom of our messages.

3. Cookies ?

Cookies are small information files transmitted by websites to your computer via the browser. They allow websites to recognize your browser, store information, and enhance your browsing experience.

We use cookies to improve navigation and tools on our Website. They help us remember and process products in your cart, anticipate your preferences for future visits, track advertisements, and collect data on traffic and interaction.

You can block cookies by adjusting your browser settings.

To better understand our visitors, we may collaborate with service providers, but they are not allowed to use your information except to improve our business.

4. Communication to Third Parties

We are committed to protecting your Personal Information. However, it may be shared with trusted third parties to help us manage the Website and services while maintaining confidentiality.

We may also disclose your information to comply with the law, enforce Website policies, or protect our rights, property, or security, as well as those of third parties.

We may also share your information with judicial or regulatory authorities upon request.

Please note that your Personal Information will not be shared with third parties without your consent, in accordance with the GDPR. These rules apply only to the collection and use of information on our Website and not to information collected offline.

Article 5 – Limitation of Liability

To the extent permitted by law, the Company expressly disclaims:

Any liability for direct, indirect, or consequential losses incurred by any User in connection with our Website, its use, its unavailability, or the information it contains. This includes, but is not limited to, loss of revenue, profits, contracts, data, or time, resulting from a tort, negligence, breach of contract, or any other cause, even if foreseeable.

Furthermore, we disclaim any responsibility for website disruptions, technical errors, incorrect email transmissions, or any other malfunctions related to the Internet.