{"id":2570,"date":"2023-07-20T14:02:17","date_gmt":"2023-07-20T14:02:17","guid":{"rendered":"https:\/\/www.renalanatural.com\/?page_id=2570"},"modified":"2024-10-30T14:04:36","modified_gmt":"2024-10-30T14:04:36","slug":"cgv","status":"publish","type":"page","link":"https:\/\/www.renalanatural.com\/en\/cgv\/","title":{"rendered":"GTC"},"content":{"rendered":"
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General Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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GTC<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Preamble<\/span><\/h4>

We are pleased to welcome you to the RENALA cosmetics brand website, <\/span>www.renalanatural.com<\/span><\/a>\u00a0 (hereinafter referred to as \u201cthe site\u201d).<\/span><\/p>

The site and its operator, Renala SARL, are hereinafter referred to as \u201cRENALA.\u201d<\/span><\/p>

For the purposes of these General Terms and Conditions of Sale, the Buyer and Renala are individually or collectively referred to as \u201cthe Party\u201d or \u201cthe Parties.\u201d<\/span><\/p>

Article 1. Purpose<\/strong><\/h5>

These General Terms and Conditions of Sale (hereinafter \u201cGTC\u201d) are intended to :\n\u2022\tInform any potential buyer of the terms and conditions under which RENALA sells and delivers the ordered products.\n\u2022\tDefine the rights and obligations of the Parties within the scope of the sale of products by RENALA to the consumer (hereinafter referred to as \u201cthe Buyer\u201d).\nThese GTC apply without restriction or reservation to all product sales offered by RENALA on its website.<\/span><\/p>

By ordering a product available for sale on Renala\u2019s website, the Buyer fully and unreservedly accepts these General Terms and Conditions of Sale, which they acknowledge having read before placing an order.<\/span><\/p>

RENALA reserves the right to modify these General Terms and Conditions of Sale at any time. However, the applicable GTC for an order are those accepted by the Buyer at the time of placing the order.<\/span><\/p>

Article 2. Company Identity<\/b><\/h5>

Company Name & Capital : RENALA SARL<\/span><\/p>

Address: EX VILLA BRGM, Ampandrianomby, Analamanga 101, Antananarivo, Madagascar<\/span><\/p>

Tax Identification Number (NIF) : 4001528431<\/span><\/p>

Trade Register Number (RCS Antananarivo) : 2014 B 00190<\/span><\/p>

Article 3. Products<\/b><\/h5>

In accordance with Article 4-2 of the Malagasy Consumer Code, Law No. 2015-014, the customer may, prior to placing an order, access the essential characteristics of the product(s) they wish to purchase by clicking on the corresponding product link on the site.<\/span><\/p>

Product offers are subject to stock availability as specified when placing the order. Unless otherwise indicated, they remain valid as long as they appear on the website.<\/span><\/p>

RENALA reserves the right to modify the product list and ranges at any time.<\/span><\/p>

RENALA strives to present and describe its products as accurately and precisely as possible. However, elements such as photographs, graphics, or illustrations accompanying the products are for informational purposes only and are not contractually binding. RENALA cannot be held liable for discrepancies.<\/span><\/p>

Article 4. Pricing<\/b><\/h5>

In accordance with Article 14 of the Malagasy Consumer Code, Law No. 2015-014, product prices are indicated on the website in Ariary (MGA) or Euros (EUR) for each item. The applicable prices are those in effect on the day the customer places an order.<\/span><\/p>

Shipping costs are not included in product prices. They are charged in addition to the product price and displayed before order validation. The total amount due, including all costs, is indicated on the final page before confirming the order.<\/span><\/p>

Article 5. Ordering Process<\/b><\/h5>
  1. Customer\u2019s Cart<\/b><\/li><\/ol>

    Chaque produit que le client souhaite s\u00e9lectionner en vue de son achat potentiel doit \u00eatre ajout\u00e9 dans son <\/span>\u00ab panier \u00bb<\/span> d\u00e9mat\u00e9rialis\u00e9, sur le site, en cliquant sur le bouton <\/span>\u00ab ajouter au panier \u00bb<\/span>. Un r\u00e9capitulatif des produits s\u00e9lectionn\u00e9s par le client s’affiche en cliquant sur <\/span>\u00ab panier \u00bb,<\/span> le pictogramme qui repr\u00e9sente un caddie, en haut \u00e0 droite du site. Le client peut ainsi v\u00e9rifier, modifier et valider sa commande en cliquant sur les boutons <\/span>\u00ab Passer \u00e0 la commande \u00bb<\/span>, <\/span>\u00ab Renseigner les informations personnelles demand\u00e9es \u00bb,<\/span> Choisir le moyen de paiement souhait\u00e9 et cliquer sur <\/span>\u00ab\u00a0Commander\u00a0\u00bb.<\/span><\/p>

    By validating their order, the customer unconditionally accepts these GTC, as well as the prices, quantities, characteristics, and delivery times of the ordered products.<\/span><\/p>

    RENALA reserves the right to refuse any order for legitimate reasons, particularly if :\n\u2022\tThe product is no longer available for sale.\n\u2022\tThe ordered quantities are unusually large for a consumer purchase.\nIf an order is refused, RENALA will promptly refund any payments made by the customer.<\/span><\/p>

    The sale becomes final once Renala accepts the customer\u2019s order, subject to the customer's right of withdrawal (detailed in Article 6).<\/span><\/p>

    1. Order Confirmation<\/b><\/li><\/ol>

      After validating their cart on the website and before finalizing the purchase, the customer must verify:\n\u2022\tTheir billing and shipping address.\n\u2022\tTheir selected shipping and payment methods.<\/span><\/p>

      Once payment is validated and Renala accepts the order, a confirmation email is sent to the customer. This email includes:\n\u2022\tA summary of the purchased products.\n\u2022\tThe exact amount charged.\n\u2022\tDelivery details.<\/span><\/p>

      Article 6. Payment Terms<\/b><\/h5>

      The full payment for the order is due at the time of validation on the website.\u00a0<\/span><\/p>

      Accepted Payment Methods :<\/span><\/p>

      \u2022\tSecure Credit Card Payments<\/span><\/p>

      \u2022\tMobile Money via Vanilla Pay\u00a0<\/span><\/p>

      Customer data provided for payment is processed by RENALA following its Privacy Policy.<\/span><\/p>

      RENALA reserves the right to suspend or refuse an order if there is an outstanding dispute related to a previous transaction.<\/span><\/p>

      Online payments are secured using encryption technology. At no point do the customer\u2019s banking details transit through RENALA\u2019s systems.<\/span><\/p>

      The website features a secure online payment system that encrypts the transmission of the consumer's banking data through the payment platform's secure server. At no point do the consumer's banking details pass through the website's IT system.<\/span><\/p>

      Article 7. Liability<\/b><\/h5>

      Renala commits to the proper fulfillment of its contractual obligations.<\/span><\/p>

      However, Renala's liability cannot be engaged in the event of non-performance or improper performance of the sale due to the customer's actions, the unforeseeable and insurmountable actions of a third party to the contract, or force majeure.<\/span><\/p>

      Furthermore, Renala does not guarantee that the website will operate without errors, anomalies, or interruptions. Renala shall also not be held responsible for malfunctions caused by third parties, the website user, force majeure, or technical failures inherent to telecommunications or the Internet network.<\/span><\/p>

      RENALA does not guarantee that the site will operate without errors, interruptions, or anomalies. It may suspend access without prior notice for maintenance or security reasons.<\/span><\/p>

      Article 8. Droit de propri\u00e9t\u00e9 intellectuelle<\/b><\/h5>

      The presentation and content of the website, including but not limited to brands, names, images, logos, texts, videos, domain names, and Renala\u2019s products, as well as the software and programs used to develop the website (the \u201cElements\u201d), are considered distinctive signs or works protected by intellectual property laws.<\/span><\/p>

      Renala owns or holds the necessary intellectual property rights to use the website and each of its elements.<\/span><\/p>

      Access to the website does not grant users any intellectual property rights over the website\u2019s content.<\/span><\/p>

      Any reproduction, modification, transmission, publication, adaptation, or exploitation of all or part of the website without prior written authorization from Renala is strictly prohibited.<\/span><\/p>

      The website may contain hyperlinks to other internet sites to facilitate user navigation. However, Renala has no legal or contractual obligation to verify the content of these external sites. The collected data on these sites is not communicated to Renala, which is not responsible for their processing.<\/span><\/p>

      The insertion of hypertext links to any part of the website is permitted by Renala, with the understanding that Renala reserves the right to revoke this authorization at any time, for any reason.<\/span><\/p>

      However, practices such as scraping, reproducing any element of the site, or using framing techniques to insert a trademark, logo, or any other information displayed on the Renala website (including images, text, layout, or design) are prohibited without prior authorization from Renala.<\/span><\/p>

      Any unauthorized use of all or part of the website may result in legal action, including intellectual property infringement lawsuits.<\/span><\/p>

      Article 9. Data Protection and Privacy<\/b><\/h5>

      Personal data collected during orders is used exclusively for :\n\u2022\tProcessing and fulfilling orders.\n\u2022\tManaging customer inquiries.\n\u2022\tSending product updates via email.\nRENALA is responsible for the processing of customer data.<\/span><\/p>

      Article 10. Governing Law and Dispute Resolution<\/b><\/h5>

      These GTC and any related transactions are governed by Malagasy law.\nIn case of a dispute, parties must attempt to reach an amicable resolution. If no agreement is reached, the dispute will be referred to the competent territorial jurisdiction, in accordance with Malagasy Civil Procedure law.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Conditions G\u00e9n\u00e9rales de vente CGV PR\u00c9AMBULE Nous sommes heureux de vous accueillir sur le site web de la marque de cosm\u00e9tiques RENALA, www.renalanatural.com\u00a0 (ci-apr\u00e8s d\u00e9nomm\u00e9 \u00ab le site \u00bb). Le site et son exploitant la soci\u00e9t\u00e9 Renala SARL sont ci-apr\u00e8s d\u00e9nomm\u00e9s \u00ab RENALA \u00bb. Aux fins des pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente, l’Acheteur et Renala sont individuellement ou collectivement d\u00e9sign\u00e9s \u00ab la Partie \u00bb ou \u00ab les Parties \u00bb. Article 1. Objet Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Ventes (ci-apr\u00e8s \u00ab CGV \u00bb) ont pour objet, d’une part, d’informer tout \u00e9ventuel acheteur sur les conditions et modalit\u00e9s dans lesquelles RENALA proc\u00e8de \u00e0 la vente et \u00e0 la livraison des produits command\u00e9s et, d’autre part, de d\u00e9finir les droits et obligations des Parties dans le cadre de la vente de produits par RENALA au consommateur (ci-avant et ci-apr\u00e8s \u00ab l’Acheteur \u00bb). Elles s’appliquent, sans restriction ni r\u00e9serve, \u00e0 l’ensemble des ventes des produits propos\u00e9s par RENALA sur son site. En cons\u00e9quence, le fait pour l’Acheteur de commander un produit propos\u00e9 \u00e0 la vente sur le site Internet de Renala emporte acceptation pleine et enti\u00e8re des pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente dont l’Acheteur reconna\u00eet avoir pris connaissance pr\u00e9alablement \u00e0 sa Commande. RENALA se r\u00e9serve la possibilit\u00e9 de modifier \u00e0 tout moment les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente. N\u00e9anmoins, les Conditions G\u00e9n\u00e9rales de Vente applicables \u00e0 la Commande sont celles accept\u00e9es par l’Acheteur au moment de la passation de la commande. Article 2. Identit\u00e9 de la Soci\u00e9t\u00e9 Nom et capital : RENALA SARL Adresse : EX VILLA BRGM Ampandrianomby Analamanga 101 ANTANANARIVO Madagascar NIF 4001528431 RCS Antananarivo 2014 B 00190 Article 3. Les produits Conform\u00e9ment \u00e0 l\u2019article 4-2 du Code de la consommation, Loi n\u00b02015-014 le client peut, pr\u00e9alablement \u00e0 toute commande, prendre connaissance sur le site des caract\u00e9ristiques essentielles du ou des produit(s) qu\u2019il d\u00e9sire commander en cliquant sur le lien correspondant au produit. Les offres de produits s\u2019entendent dans la limite des stocks disponibles, tels que pr\u00e9cis\u00e9s lors de la passation de la commande, et sont valides, \u00e0 d\u00e9faut d’indication de dur\u00e9e particuli\u00e8re, tant que les produits figurent sur le site. Renala se r\u00e9serve le droit de modifier \u00e0 tout moment la liste et les gammes de produits. Renala s’efforce de pr\u00e9senter et de d\u00e9crire ses produits de la mani\u00e8re la plus pr\u00e9cise et la plus exacte possible. Toutefois, les \u00e9l\u00e9ments, tels que notamment les photographies, graphismes ou illustrations accompagnant les produits ne sont donn\u00e9s qu’\u00e0 titre indicatif et ne sont pas contractuels, et ne sauraient donc engager la responsabilit\u00e9 de Renala. Article 4. Les tarifs Conform\u00e9ment \u00e0 l\u2019article 14 du Code de la consommation, Loi n\u00b02015-014, les prix de vente des produits sont indiqu\u00e9s, pour chaque produit, sur le site en Ariary ou en Euros. Les prix applicables \u00e0 la vente de produits sur le site sont ceux en vigueur au jour de la passation de la commande du client. Ils ne comprennent pas les frais d’exp\u00e9dition, factur\u00e9s en suppl\u00e9ment du prix des produits achet\u00e9s et dont le montant est indiqu\u00e9 au client avant la validation de la commande. Le montant total d\u00fb par le client, tous frais inclus, est indiqu\u00e9 sur la page pr\u00e9c\u00e9dant la validation de la commande. Article 5. La commande Panier du client Chaque produit que le client souhaite s\u00e9lectionner en vue de son achat potentiel doit \u00eatre ajout\u00e9 dans son \u00ab panier \u00bb d\u00e9mat\u00e9rialis\u00e9, sur le site, en cliquant sur le bouton \u00ab ajouter au panier \u00bb. Un r\u00e9capitulatif des produits s\u00e9lectionn\u00e9s par le client s’affiche en cliquant sur \u00ab panier \u00bb, le pictogramme qui repr\u00e9sente un caddie, en haut \u00e0 droite du site. Le client peut ainsi v\u00e9rifier, modifier et valider sa commande en cliquant sur les boutons \u00ab Passer \u00e0 la commande \u00bb, \u00ab Renseigner les informations personnelles demand\u00e9es \u00bb, Choisir le moyen de paiement souhait\u00e9 et cliquer sur \u00ab\u00a0Commander\u00a0\u00bb. A partir du moment o\u00f9 le client valide sa commande en cliquant sur le bouton correspondant, il accepte sans restriction ni r\u00e9serve les pr\u00e9sentes CGV ainsi que les prix, volumes, caract\u00e9ristiques, quantit\u00e9s et d\u00e9lais de livraison des produits qu\u2019il a command\u00e9s. Renala se r\u00e9serve le droit de refuser toute commande du client pour des motifs l\u00e9gitimes et, plus particuli\u00e8rement, si le produit command\u00e9 n\u2019est plus disponible \u00e0 la vente ou si les quantit\u00e9s de produits command\u00e9s sont anormalement \u00e9lev\u00e9es pour des acheteurs ayant la qualit\u00e9 de consommateurs. Dans cette hypoth\u00e8se, Renala proc\u00e9dera sans d\u00e9lai au remboursement des sommes vers\u00e9es par le client. La vente sera d\u00e9finitive au moment de l\u2019acceptation de la commande du client par Renala, sans pr\u00e9judice de l\u2019exercice par le client de son droit de r\u00e9tractation (dont les modalit\u00e9s sont d\u00e9crites ci-dessous \u00e0 l\u2019article 6 des CGV). Accus\u00e9 de r\u00e9ception de la commande Apr\u00e8s validation de son panier sur le site, et avant validation de la commande, le client doit renseigner et v\u00e9rifier l\u2019adresse de facturation et de livraison, le mode de livraison et le mode de paiement choisis. D\u00e8s que le paiement effectu\u00e9 par le client est valid\u00e9 et que Renala a accept\u00e9 la commande du client, une confirmation de commande est envoy\u00e9e au client (\u00ab Confirmation de Commande \u00bb) \u00e0 l\u2019adresse email qu\u2019il a indiqu\u00e9 lors de la validation de la commande. La Confirmation de Commande rappelle la liste des produits achet\u00e9s par le client, le montant exact factur\u00e9 au client pour l\u2019achat des produits et les modalit\u00e9s de livraison de la commande. Article 6. Les conditions de paiement Le prix de la commande du client est exigible en totalit\u00e9 d\u00e8s la validation de la commande par le client sur le site.\u00a0 Plusieurs modes de paiement sont disponibles sur le site : – Par carte bancaire de mani\u00e8re s\u00e9curis\u00e9e. – Par Mobile money via Vanilla Pay.\u00a0 Les donn\u00e9es personnelles communiqu\u00e9es par le client lors du paiement font l\u2019objet d\u2019un traitement de donn\u00e9es par Renala conform\u00e9ment aux dispositions de la politique de confidentialit\u00e9 de Renala. Renala se r\u00e9serve le droit de suspendre et\/ou de refuser toute commande d’un client avec lequel il existerait un litige relatif au paiement d’une<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2570","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.renalanatural.com\/en\/wp-json\/wp\/v2\/pages\/2570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.renalanatural.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.renalanatural.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.renalanatural.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.renalanatural.com\/en\/wp-json\/wp\/v2\/comments?post=2570"}],"version-history":[{"count":29,"href":"https:\/\/www.renalanatural.com\/en\/wp-json\/wp\/v2\/pages\/2570\/revisions"}],"predecessor-version":[{"id":4908,"href":"https:\/\/www.renalanatural.com\/en\/wp-json\/wp\/v2\/pages\/2570\/revisions\/4908"}],"wp:attachment":[{"href":"https:\/\/www.renalanatural.com\/en\/wp-json\/wp\/v2\/media?parent=2570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}